com777 Privacy Policy

This Privacy Policy ("Policy") describes how com777 ("we," "us," "our," or "the Platform") collects, processes, uses, stores, and protects the personal data of individuals ("you," "your," or "the Player") who access or use the com777 website at com777.one and all associated services, including but not limited to account registration, sports betting, online casino gaming, live dealer games, payment processing, customer support, and promotional activities.

This Policy applies to all registered Players and to visitors who browse the com777 platform without registering. It applies regardless of the device used to access the platform — desktop browser, mobile browser, tablet, or any other means of access — and regardless of your location within Pakistan, whether you are accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, or any other city.

This Policy should be read together with com777's Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference into this document.

For the purposes of applicable data protection legislation, com777 is the data controller in respect of the personal data it collects and processes about you. com777 operates under an international gaming licence and determines the purposes and means of processing personal data collected through the platform.

As data controller, com777 is responsible for ensuring that your personal data is processed lawfully, fairly, and in a transparent manner, in accordance with the obligations imposed by our licensing authority and in alignment with internationally recognised data protection standards, including those reflected in the General Data Protection Regulation (GDPR) framework.

Where com777 engages third-party service providers to process data on its behalf (for example, payment processors, KYC verification providers, or analytics platforms), those parties act as data processors under written data processing agreements that impose obligations consistent with this Policy.

com777 collects personal data in the following categories:

3.1 — Identity & Contact Data

• Full legal name (as per government-issued ID)
• Date of birth
• National Identity Card (CNIC) number or passport number
• Registered Pakistani mobile number
• Email address (if provided)
• Residential address

3.2 — Financial & Payment Data

• JazzCash or EasyPaisa mobile wallet number
• Bank account details (where bank transfer is used as a deposit or withdrawal method)
• Cryptocurrency wallet addresses (where crypto is used)
• Transaction history — deposits, withdrawals, bet amounts, winnings, and losses
• Payment method verification documents

3.3 — Account & Gaming Data

• Account login credentials (mobile number; password is stored in hashed, non-reversible form)
• Account balance history
• Betting history — all wagers placed, games played, stakes, odds, and outcomes
• Bonus redemption history and wagering progress
• Responsible gaming settings selected (deposit limits, session limits, self-exclusion)

3.4 — Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type/version
• Pages visited on com777, time spent, navigation patterns
• Session timestamps and duration
• Cookies and similar tracking identifiers (see Section 7)

3.5 — Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Any feedback, complaints, or dispute records submitted to com777
• Records of marketing communications sent and your response to them (opt-in/opt-out)

com777 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you browse the com777 platform, whether or not you are logged in to an account.
• From third-party verification providers — when we use third-party KYC or identity verification services to verify the information you provide, those providers may supply us with additional information from their databases (for example, confirming that a CNIC number matches the name and date of birth provided).
• From payment processors — including confirmation data returned by JazzCash, EasyPaisa, or banking partners when a transaction is processed.
• From fraud and risk management tools — automated systems that analyse account behaviour for patterns consistent with fraud, money laundering, or terms violations.

com777 processes your personal data on the following legal bases, in accordance with internationally recognised data protection principles:

• Contract Performance: Processing is necessary to open and operate your com777 account, process deposits and withdrawals, and deliver the services described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with our obligations under our international gaming licence, including KYC/AML (Anti-Money Laundering) requirements, age verification obligations, and responsible gaming monitoring duties.
• Legitimate Interests: Processing is necessary for com777's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and maintaining the integrity of games — provided that these interests are not overridden by your rights and freedoms.
• Consent: Where we send you optional marketing communications (e.g., promotional offers, bonus alerts), we do so only where you have provided explicit consent, which you may withdraw at any time.

com777 uses the personal data we collect for the following purposes:

• Account Registration & Management: Creating and maintaining your com777 account, verifying your identity and age, and enabling access to all platform features.
• Payment Processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported methods in PKR.
• KYC & AML Compliance: Verifying your identity, conducting due diligence checks, and fulfilling our obligations under anti-money laundering regulations imposed by our licensing authority.
• Gaming Operations: Providing access to betting markets, casino games, live dealer tables, and other platform features; calculating and crediting winnings; managing bonus wagering.
• Responsible Gaming: Monitoring gaming activity for signs of problem gambling behaviour; enforcing deposit limits, session limits, or self-exclusion settings you have selected; complying with mandatory responsible gaming requirements.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, unauthorised access attempts, bonus abuse, collusion, and other prohibited conduct.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Platform Improvement: Analysing aggregated usage data to improve platform performance, game offerings, and user experience.
• Marketing Communications (with consent only): Sending promotional offers, bonus notifications, and product updates to players who have opted in. You may withdraw consent at any time by contacting support.
• Legal Compliance: Maintaining records as required by regulatory and licensing obligations; co-operating with lawful requests from regulatory authorities.

com777 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website when you visit it. com777 uses the following types of cookies:

• Strictly Necessary Cookies: Required for the platform to function — for example, maintaining your login session, preserving your game state, and ensuring secure transactions. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language settings, responsible gaming settings) between sessions, improving your experience without the need to re-enter preferences each time.
• Analytics Cookies: Used to understand how players navigate and use the com777 platform, enabling us to identify performance issues and improve the user experience. Data is aggregated and anonymised where possible.
• Security Cookies: Help detect and prevent fraud, multiple account creation, and other security threats by assigning a persistent identifier to your device for risk assessment purposes.

You may control cookie settings through your browser preferences. Please note that disabling certain cookies may impair platform functionality, including your ability to remain logged in to your com777 account during a gaming session.

com777 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processors require transaction data to process your deposits and withdrawals. Data shared is limited to that necessary to execute the payment.
• KYC / Identity Verification Providers: Third-party identity verification services receive your identity documents and personal details for the purpose of performing verification checks. These providers are contractually bound to use your data solely for this purpose.
• Fraud Prevention & Risk Management Platforms: Specialised third-party tools receive account and behavioural data to detect fraud, money laundering, and terms violations.
• Regulatory Authorities: com777 is required by law and under the terms of its gaming licence to share certain information with its licensing authority and with law enforcement agencies where lawfully required. This includes suspicious activity reports under AML obligations.
• Game Software Providers: Third-party game studios whose games are hosted on the com777 platform may receive technical session data necessary to operate and audit their games. No identity or financial data is shared with game studios beyond what is technically necessary.
• IT Infrastructure Providers: Hosting, cloud storage, and data security providers operate our technical infrastructure under strict data processing agreements.

com777 operates internationally and your personal data may be stored or processed in countries outside Pakistan. In all cases, com777 ensures that appropriate safeguards are in place before transferring your data internationally, including:

• Standard contractual clauses recognised by applicable data protection frameworks;
• Transfers only to jurisdictions that provide an adequate level of data protection as determined by our licensing authority;
• Data processing agreements with all third-party processors that impose binding data protection obligations.

By using the com777 platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Pakistan. com777 takes all reasonable steps to ensure that such transfers are conducted in a manner that adequately protects your personal data.

com777 retains personal data for as long as is necessary for the purposes set out in this Policy, subject to the following retention guidelines:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised data may be retained indefinitely for statistical purposes.

Subject to applicable law and our regulatory obligations, com777 Players have the following rights in respect of their personal data:

To exercise any of these rights, please contact com777 Customer Support via live chat on the platform or by email at [email protected]. com777 will respond to all valid data rights requests within 30 days. In exceptional circumstances this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it.

com777 employs age verification procedures as part of the registration process and during KYC checks specifically to prevent minors from accessing the platform. If you believe that a minor has registered an account on com777, please contact us immediately via live chat or email so that we can take prompt remedial action.

com777 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and com777's servers is encrypted in transit.
• Password Hashing: Account passwords are never stored in plain text. We use industry-standard one-way hashing algorithms (including salted hashing) to ensure that passwords cannot be recovered even in the event of a data breach.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff access is logged and regularly audited.
• Data Encryption at Rest: Sensitive personal and financial data is encrypted in our databases using industry-standard encryption standards.
• Intrusion Detection: com777 uses automated monitoring systems to detect and respond to suspected unauthorised access attempts in real time.
• Regular Security Audits: Our security infrastructure is subject to regular independent penetration testing and security review.

Despite these measures, no internet transmission is completely secure. com777 cannot guarantee the absolute security of data transmitted to the platform. You transmit data to com777 at your own risk. In the event of a security breach that is likely to result in a risk to your rights and freedoms, com777 will notify you without undue delay in accordance with applicable legal requirements.

com777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes are material — meaning they significantly affect how we use your data or your rights with respect to it — com777 will notify registered Players via the mobile number associated with their account, via in-platform notification, or by prominent notice on the com777 website, prior to the change taking effect.

We encourage you to review this Policy periodically to stay informed about how com777 is protecting your information. Your continued use of the com777 platform after notification of changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about how com777 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the com777 platform. Response time: under 2 minutes.
• Email: [email protected] — Response within 24 hours.

Privacy-specific requests (including data access requests, erasure requests, and marketing opt-out requests) submitted via email should include your full name, registered mobile number, and a clear description of your request to enable efficient processing. com777 may need to verify your identity before fulfilling a data rights request.